Refund Policy

At Eclipse Essentials, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

You may return an item if:

  • It is damaged, defective, or incorrect.

  • It is unopened, unused, and in its original packaging.

  • The return request is made within 7 days of delivery.

Items that are used, damaged by the customer, or returned after 7 days will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items on clearance or sale

  • Personal care products

  • Gift cards

  • Customized or made-to-order items

3. Return Process

To initiate a return, please contact us at:

📧 Email: jack.838364@gmail.com
📞 Phone: +91 99681 55442

Please include:

  • Order ID

  • Reason for return

  • Photos of the item (if damaged/defective)

Once your return is approved, we’ll provide instructions for pickup or drop-off, depending on your location.

4. Refunds

  • Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days to your original payment method.

  • In case of prepaid orders, full amount will be refunded.

  • In case of COD orders, we will initiate a bank transfer (you will be asked for bank details).

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your payment provider (some processing times vary).

  3. If you’ve done all this and still haven’t received your refund, contact us at jack.838364@gmail.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

Thank you for shopping with Eclipse Essentials. We appreciate your trust and will do our best to ensure a smooth and fair return process.